These Terms form a legally binding contract between you and the entities operating the Aurora Early Bird Programme. Read in full before reserving a package. By making payment you accept these Terms without modification.
Effective Date: 1 June 2026 · Last Updated: [13 May 2026] · Version 3.0
In these Terms, capitalised expressions have the following meanings:
By initiating payment on the Programme checkout page, you confirm that:
A binding contract between you and Operator is formed when your payment is confirmed and a reservation confirmation issued, ordinarily by email within 24 hours.
These Terms, your reservation confirmation, the Written Offer (when issued), and any written variations agreed by both parties constitute the entire agreement in respect of the Programme.
The Aurora Early Bird Programme is a pre-launch reservation initiative that allows qualifying subscribers to:
The Programme does not guarantee immediate provision of electricity, immediate installation, or any specific Commissioning Date. It is offered subject to operational readiness, regulatory approvals, equipment availability, and Premises eligibility.
To qualify, the Premises must:
Final eligibility is determined at Operator's sole discretion based on the Site Survey. Material misrepresentation may result in disqualification and partial refund forfeiture under clause 12.
Payment is processed through Porsa, a regulated payment infrastructure provider, or any successor processor Operator designates. All payments are in United States Dollars (USD) unless stated otherwise at point of payment.
Your Reservation becomes effective only when full payment is received and confirmation is issued.
You acknowledge that:
To provide subscribers, investors and other stakeholders with transparent independent oversight of the Programme's financial flows, Operator has engaged an independent chartered accountant registered with the Zambia Institute of Chartered Accountants (ZiCA) to act as the Independent Monitor.
The Independent Monitor's role is limited to monitoring, recording and reporting on all in-bound subscriber transactions processed through Porsa, maintaining a tamper-evident register, issuing monthly Transaction Reports and quarterly attestation letters, and reporting any irregularities to Operator and (where required by law) to the Financial Intelligence Centre of Zambia.
The Independent Monitor does not hold, control or release subscriber funds, does not act as escrow agent or trustee, and is not a party to your contract with Operator. The Independent Monitor's role does not constitute an endorsement of the Programme or any representations about returns, savings or installation timelines. The Independent Monitor's identity may be disclosed on request to aurora@lumia-energy.com.
While Programme payment is in USD, post-Commissioning monthly tariff invoicing may be issued in Zambian Kwacha (ZMW) at Operator's discretion. Where ZMW applies:
Standard tariff rates (after the discount period) are subject to annual indexation by the lesser of (i) Zambian CPI or (ii) 8% per annum. Discount-period rates locked in under the Programme are not subject to indexation during the discount period. The hybrid tariff structure may be amended where regulatory frameworks for net metering, distributed generation or storage are revised, with at least 30 days' notice.
Following Launch, Site Surveys are conducted in Installation Tier priority order and reservation sequence within each tier. Operator targets Site Surveys within 14 working days of Launch for 1st Tier, 30 working days for 2nd Tier, and 60 working days for 3rd Tier (indicative only).
You agree to provide reasonable access to the Premises. Repeated cancellation or rescheduling without reasonable cause may move your reservation to the back of your tier queue, or result in cancellation under clause 17 for persistent obstruction.
Following Site Survey, Operator issues a Written Offer containing the proposed System design, Blended Tariff and any Premises-specific conditions. The Written Offer must be accepted within 14 calendar days, failing which it lapses and your reservation may be cancelled under clause 12.
If the Premises is ineligible at Site Survey, the full refund provisions in clause 12.1 apply.
Installations follow Installation Tier order:
Within each tier, installation order follows the chronological sequence of reservation confirmations. Operator may adjust scheduling to optimise logistical efficiency, including geographic grouping.
Following Written Offer acceptance, installation commences within 7 to 14 working days, subject to equipment availability, weather, structural readiness, third-party permits, and Force Majeure Events. No specific installation date is guaranteed.
You acknowledge and agree that:
You agree to provide reasonable access for Operator's personnel and authorised contractors to inspect, maintain, repair or recover the Equipment on reasonable notice, except in emergencies where no notice is required.
Prepaid Units are loaded onto your smart meter at Commissioning. Each Unit equals one (1) kWh. Consumption is deducted from your prepaid allocation; once exhausted, ongoing consumption is invoiced at your Blended Tariff rate monthly.
Units are subject to the following:
The Blended Tariff comprises daytime solar and nighttime storage rates. The split is determined by your actual consumption as measured by the smart meter. Discount rates apply for the period stated in your package (6, 12, 18 or 24 months from Commissioning by tier). After the discount period, your Blended Tariff transitions to the standard rate in effect at that time.
100% refund of your Programme payment, less non-refundable transaction fees, only where:
You may cancel voluntarily before Commissioning, subject to this retention scale:
Retention amounts reflect Operator's actual operational costs incurred at each stage including administrative processing, scheduling, surveyor travel, design engineering, equipment commitment and procurement.
No refund is payable, in whole or part, where:
Approved refunds are processed within 21 working days of approval, returned through the original payment method. Operator is not liable for delays caused by your bank, mobile money provider or payment processor.
Refunds under this clause are the Subscriber's sole and exclusive remedy. No additional compensation, damages, interest, opportunity cost or consequential losses are payable.
As at the Effective Date of these Terms, the Aurora Early Bird Programme is operated jointly and severally by Lumia Energy Limited (Tanzania) and Mr. Rafael Izani (in his personal capacity), trading together as "Aurora".
Operator intends to incorporate Aurora Power & Energy Company Ltd in the Republic of Zambia as the sole contracting and operating entity for the Aurora business. Upon incorporation:
The brand and trading style remains Aurora throughout and after novation. The corporate restructuring does not affect your package, discount rate, Installation Tier priority, or any other commercial right under your Reservation.
You undertake to:
Following Commissioning, Operator provides at no additional cost as part of your monthly subscription:
Operator targets System uptime of 99.5% on a rolling 12-month basis, excluding scheduled maintenance and Force Majeure Events.
Maintenance and warranty cover does not extend to damage caused by:
Repairs outside maintenance cover are chargeable at Operator's then-prevailing rates and must be approved by you in writing before commencement.
The Premises remains connected to the national grid throughout your subscription. The grid serves as backup and as the channel through which surplus solar energy may be exported.
Export credit eligibility by tier:
Export credits accumulate monthly per smart meter readings and are paid out quarterly, subject to the prevailing net metering framework and utility off-taker arrangements.
You acknowledge that export credit values are determined by external regulatory and tariff frameworks, not by Operator; may be reduced or discontinued via regulatory amendment without entitling you to compensation; are not guaranteed; depend on the System generating surplus; and are subject to operational continuity of the grid and metering systems. Operator may, with notice, modify the export credit calculation methodology to reflect regulatory or operational changes.
Each of the following constitutes an Event of Default by the Subscriber:
Operator may suspend electricity supply and/or remote monitoring without prior notice in the case of non-payment past 30 days, reasonable suspicion of tampering or unsafe System condition, or Force Majeure Events affecting Operator's operations. Suspension does not relieve the Subscriber of payment obligations. A reactivation fee equivalent to one month's standard tariff may apply for restoration following suspension for non-payment.
Operator may terminate immediately on written notice for: an Event of Default not cured within 14 days of written notice (where curable); repeated or material Events of Default; conduct by the Subscriber endangering personnel, Equipment or the Premises; or sale/transfer of the Premises without compliance with clause 18.
You may terminate on 60 days' written notice after the first 24 months from Commissioning. Termination before 24 months from Commissioning is subject to an early termination fee equivalent to six (6) months of your then-current monthly tariff, payable on the effective termination date.
The Equipment is installed at a specific Premises and remains there. If you sell, transfer, vacate or otherwise cease to occupy the Premises:
Where you wish to install Aurora at a new property to which you are moving, a new Site Survey and Written Offer are required; your existing Early Bird discount may, at Operator's discretion, apply at the new property subject to qualification under clause 4; re-installation costs are payable by you.
If you are a tenant, you warrant you have full written authority from the property owner to install the System and that the owner has been informed of these Terms.
Operator warrants that the Equipment will be installed in a professional and workmanlike manner, be free from defects in workmanship at Commissioning, and the Service will be provided in accordance with applicable Zambian law and industry standards. Equipment is covered by the original manufacturer's warranty; terms available on request.
Operator does not warrant that the System will meet specific consumption requirements not documented in your Written Offer; will operate without interruption or be entirely free of defects; that export credit values, regulatory frameworks or tariff structures will remain unchanged; or that specific cost savings against grid electricity or generator alternatives will be achieved.
To the maximum extent permitted by Zambian law:
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by Operator's negligence, or any other liability that cannot be excluded under Zambian law.
You agree to indemnify, defend and hold harmless Operator, its directors, officers, employees, agents and contractors (including, after novation, the Aurora SPV and its personnel) from all losses, damages, liabilities, claims, demands, actions, costs and expenses (including reasonable legal fees) arising from:
This indemnity survives termination.
Operator maintains commercial liability insurance and equipment insurance appropriate to the scale and risk of its operations; details available on request.
You are responsible for maintaining adequate property insurance covering the Premises. Operator recommends you notify your property insurer of the installed System. The Equipment is Operator's property and is covered by Operator's insurance; you are not required to insure it directly. Subscribers operating commercial premises shall maintain public liability insurance at a level commercially appropriate to the premises.
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events outside that party's reasonable control. Such events ("Force Majeure Events") include but are not limited to: acts of God, severe weather, lightning, flooding, fire, drought; pandemic, epidemic, public health emergency; war, civil unrest, terrorism, sabotage, vandalism; government or regulatory action, sanctions, import/export controls; strikes, lockouts or industrial disputes; failure or interruption of the national grid, utility infrastructure, or third-party communications networks; hydropower drought or generation shortfall beyond seasonal norms; disruption to global or regional solar equipment supply chains; currency controls, banking failures or payment infrastructure interruptions; natural disasters or geological events.
The affected party shall notify the other promptly and use reasonable efforts to mitigate. If a Force Majeure Event continues for more than 180 days, either party may terminate the affected obligations on 30 days' written notice.
The Programme operates within the regulatory framework for electricity, distributed generation, net metering, and consumer services in Zambia as in effect from time to time. You acknowledge that regulatory frameworks may be amended, revoked or replaced; tariff structures, net metering arrangements, licensing requirements, import duties, taxes and levies may change; such changes are outside Operator's control and do not constitute breach; where regulatory change materially affects Programme economics, Operator may adjust pricing, terms or service scope on at least 30 days' notice; where regulatory change makes continued operation impossible or commercially impracticable, Operator may terminate affected services with refund provisions in clause 12 applied pro rata.
All intellectual property rights in the Aurora Service, including trademarks, branding, software, smart meter firmware, monitoring platforms, written materials, designs and methodologies, remain the sole property of Operator. Nothing in these Terms transfers any intellectual property rights to you. You are granted only a non-exclusive, non-transferable licence to use the Service for the duration of your active subscription.
Subject to your prior written consent (not unreasonably withheld), Operator may photograph and video the installed System; refer to you or your Premises in marketing, press, investor and regulatory materials; and use aggregated, anonymised data about System performance for reporting, research and marketing.
You shall not use Operator's name, the Aurora trading name, logos, brand or trademarks for any purpose without Operator's prior written consent.
Operator collects and processes personal data necessary to operate the Programme: identification and contact information; Premises details including address, photographs, structural and electrical information; payment and transaction data; smart meter consumption data; service interaction records, support communications and survey responses.
Data is processed for contract performance, billing, maintenance scheduling, regulatory compliance, fraud prevention, service improvement, communications and marketing (subject to clause 27), and aggregated reporting to investors, regulators and partners.
Operator does not sell personal data. Operator may share data with: Porsa and any successor payment processors; the Independent Monitor strictly for clause 6 purposes; installation contractors and equipment manufacturers under confidentiality terms; regulators and authorities where legally required; insurers, professional advisors, auditors and financiers; successors in business including the Aurora SPV on novation.
You have the right to access, correct and request deletion of your personal data, subject to Operator's legal retention obligations. Contact aurora@lumia-energy.com. Operator retains personal data for the duration of your subscription plus seven (7) years for tax, audit and legal compliance.
You consent to receive operational communications via email, SMS, WhatsApp or other electronic means: reservation and payment confirmations; Site Survey and installation scheduling; service notifications, maintenance alerts and outage information; invoices, billing notifications and payment reminders; important contract or regulatory updates.
You may opt out of non-essential marketing communications at any time via unsubscribe instructions or by contacting Operator. Operational communications cannot be opted out of while your subscription remains active.
You may not assign, transfer, sublicense or otherwise dispose of your rights or obligations under these Terms without Operator's prior written consent.
Operator may, without your consent, assign or transfer rights and obligations to a successor entity, affiliate, financier or acquirer in connection with any merger, acquisition, restructuring, financing or sale of assets (including the novation to the Aurora SPV under clause 13); and subcontract any obligations to qualified contractors, remaining responsible for the performance of those obligations.
Operator may amend these Terms from time to time to reflect operational, commercial, legal or regulatory changes. For active Subscribers, material changes will be communicated by email at least 30 days before they take effect. Where a change materially disadvantages an active Subscriber, the Subscriber may within 30 days of notice request termination with a pro rata refund of any unutilised prepaid amount, less reasonable administrative costs. Continued use after the effective date of the change constitutes acceptance of the revised Terms. For prospective Subscribers, the Terms in effect at the time of payment apply.
These Terms and any non-contractual obligations arising from or in connection with them are governed by the laws of the Republic of Zambia. Notwithstanding the place of incorporation of Lumia Energy Limited (Tanzania), the parties have selected Zambian law to reflect the location of the Service, the Premises, and the operational jurisdiction of Aurora.
Any dispute shall be resolved sequentially through:
Class actions and collective proceedings are not permitted. Each Subscriber asserts claims individually.
Operator (until novation):
Lumia Energy Limited (Tanzania) · Reg. 177428981 · TIN 177-428-981
Makunganya Street, P.O. Box 72888, Dar es Salaam, United Republic of Tanzania
acting jointly and severally with Mr. Rafael Izani, NRC 536395/10/1, trading as Aurora
Operator (post-novation):
Aurora Power & Energy Company Ltd
Registered office: [TO BE CONFIRMED ON INCORPORATION], Republic of Zambia
Contact:
Email: aurora@lumia-energy.com · WhatsApp: +260 980 061 048 · Web: www.lumia-energy.com
By proceeding to payment on the Aurora Early Bird checkout page, you confirm you have read these Terms and Conditions in full and agree to be bound by them. If you do not accept these Terms, do not proceed to payment.